Questions & Answers

Find answers to the most common questions about EV charging solutions

PREGUNTAS Y RESPUESTAS

Browse through our comprehensive Q&A to find answers to your questions

¿Cuáles son las principales ventajas competitivas de Charging Cube frente a otras marcas internacionales?

Nuestra fuerza reside en ofrecer la "mejor relación calidad-precio": combinar las ventajas de coste de un fabricante directo, 13 años de profunda experiencia en I+D y fabricación, una cartera de productos muy diversa y tecnológicamente avanzada (desde carga estándar hasta carga ultrarrápida y apilada), y servicios de personalización muy flexibles y fiables. Nos dedicamos a ofrecer productos y soluciones con un valor de inversión excepcional para nuestros clientes.

¿Cómo se gestionan la logística y los envíos?

Nuestra base de producción se encuentra en el distrito de Yibin, Luoyang, un centro logístico clave en China. Trabajamos con socios logísticos profesionales para ofrecer soluciones integrales desde la fábrica hasta su puerto designado, garantizando un envío eficiente y fiable.

¿Qué modelos de cooperación ofrecen a los distribuidores extranjeros?

Ofrecemos modelos de asociación flexibles:

  • Modelo de distribución.Designación de distribuidores regionales exclusivos o no exclusivos, con apoyo en marca, productos y marketing.
  • Proyecto Cooperación.Colaborar con gobiernos o grandes empresas para desarrollar proyectos de demostración.
  • Asamblea local.Exploración de plantas de montaje locales en mercados adecuados para reducir costes y cumplir los requisitos de localización.
¿Qué experiencia tiene en la colaboración con empresas internacionales?

Llevamos muchos años colaborando con éxito con numerosos fabricantes de automóviles líderes en China, lo que demuestra la gran fiabilidad y compatibilidad de nuestros productos. Estamos aplicando activamente esta experiencia al mercado mundial, comprometidos a ser un socio de confianza para los clientes internacionales.

¿Cuál es la capacidad de producción de Charging Cube y puede garantizar la entrega puntual de grandes pedidos?

Poseemos una gran capacidad de producción a gran escala. Nuestra capacidad de producción mensual alcanza las 10.000 unidades de cargadores de CA y las 2.500 unidades de cargadores de CC. Esto nos permite gestionar pedidos de grandes proyectos y garantizar una entrega estable y puntual.

¿Apoyan las colaboraciones OEM/ODM?

Sí, estamos encantados de colaborar con OEM/ODM. Podemos personalizar el aspecto, la funcionalidad e incluso las interfaces de software de los productos en función de sus necesidades específicas de mercado, identidad de marca y especificaciones técnicas, ayudándole a crear una presencia distintiva en el mercado.

Can the products withstand harsh environmental conditions?​​

Absolutely. Our products are designed for extreme environments, featuring a wide operating temperature range (e.g., -40°C to +60°C) and adaptability to high altitudes, humidity, and more. With an IP54/IP55 protection rating, they effectively resist dust and water ingress, ensuring long-term stable outdoor operation.

Are your communication protocols and payment systems compatible with international standards?

Yes. Our chargers support the OCPP 1.6J open protocol, allowing seamless integration with third-party charge management systems of your choice. For activation, we support multiple methods such as RFID cards, mobile apps, and VIN recognition, offering high flexibility for integrating your own payment and membership systems.

What kind of pre-sales and after-sales support can international clients expect?

We provide comprehensive support:

  • Pre-sales:​​ Our professional team offers "one-stop" solutions, including site assessment, system design, budget planning, and feasibility analysis.

After-sales:​​ We offer 24/7 online technical support and have partnered with service centers in multiple regions to ensure rapid response. We also provide comprehensive operation and maintenance training for partners

What are the target markets for your portable power stations?

This product is highly flexible and suitable for various scenarios: as a temporary solution, it can be used for outdoor activities, emergency rescue, film production, and other off-grid applications. As a commercial solution, it can be rapidly deployed in areas with difficult or costly grid access, such as parking lots and service areas, enabling low-cost and quick setup.

What are the standout features of your liquid-cooled ultra-fast charging technology?

Our liquid-cooled ultra-fast charging technology employs advanced 600A liquid-cooled cables, enabling extremely high single-gun output power while making the cables lighter and easier to handle. The core 40kW SiC (silicon carbide) power modules boast peak efficiency exceeding 97%, resulting in lower energy consumption and higher reliability. This technology is future-ready, designed to meet the demands of next-generation high-power batteries.

What is the "Flexible Shared Charging Stack," and how can it benefit my charging station operations?

This is a revolutionary charging system. It intelligently distributes a high-power pool (e.g., 960kW) across up to 12 charging terminals. Its core advantage is "on-demand" power allocation: when one vehicle requires fast charging, it can receive up to 600kW; when multiple vehicles charge simultaneously, the system dynamically allocates power. This significantly improves total power utilization, reduces initial investment, and enables an ultra-fast charging experience of "200 km range in 3 minutes," maximizing operator revenue and station efficiency.

Which internationally compatible charging interfaces do your DC EV chargers support?

Our DC chargers are highly versatile and can be configured with various interfaces based on customer needs, including CCS1 (North American standard), CCS2 (European standard), CHAdeMO (Japanese standard), and GB/T (Chinese standard), making them compatible with the vast majority of electric vehicles worldwide.

Do Charging Cube’s products comply with international standards and safety certifications?

Absolutely. This is one of our core strengths. Our key products, such as DC EV chargers, have obtained multiple international authoritative certifications, including TUV, CE, and FCC, ensuring compliance with stringent safety, electromagnetic compatibility, and environmental requirements in markets like the European Union and beyond, facilitating smooth export and operation.

Who is Charging Cube, and what is its position in the international market?​​

Charging Cube is a brand under Henan Topway Intelligent Control Technology Co., Ltd., a leading Chinese new energy enterprise. Since our establishment in 2013, we have deeply focused on the new energy sector, operating as an integrated solutions provider encompassing R&D, production, sales, and operations. Our goal is to offer advanced, reliable, and comprehensive smart charging infrastructure and energy storage products to the global market.

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