Our after-sales technical service provides each customer with an exclusive charging pile after-sales guarantee system — when both parties confirm cooperation, we will assign an exclusive business manager, after-sales customer service and professional engineer to a dedicated group for follow-up. “cost reduction and efficiency improvement” has become the core demand of operators.
As of the end of January 2026, the number of electric vehicle charging infrastructure in China has reached 20.698 million units. With the new energy industry entering a period of large-scale growth and operation, the after-sales service of charging piles has evolved from an “auxiliary function” to a key factor in ensuring operation, increasing revenue and improving user experience.Focused on intelligent technologies, Charging-Cube has built a full-process service system of “prevention-monitoring-response”, which significantly improves equipment availability and reduces operating costs.
24/7 After-Sales Service
We have built a 24/7 follow-up charging station after-sales service, including a 400 hotline, to ensure that customer inquiries, complaints, maintenance and other issues are received in the first place. Professional technical personnel are assigned to provide answers and remote guidance. We strive to achieve seamless connection from consultation to fault response, solve small problems for you in a timely manner, and immediately launch emergency plans for major faults.
Remote Operation and Maintenance for Quick Repair
We have an independently developed operation and maintenance platform, where after-sales technical personnel of charging piles can real-time monitor multiple data of charging piles, such as voltage, current and communication status. More than 95% of common faults (communication interruption, software abnormalities, parameter issues) can be directly solved through the operation and maintenance platform, quickly restoring operation and ensuring the revenue of the charging station.
On-Site Repair, Fast Service
Under normal circumstances, we can arrive within 24 hours in the province and 48 hours outside the province. Charging-cube’s charging pile after-sales technical support is not just “fault maintenance”; we also provide one-stop service for the entire life cycle of the charging station project, from the initial installation and commissioning of charging piles to the subsequent problem solving. The after-sales technical team will escort you in every link, completely solving the worries of operators.
Full-Cycle After-Sales Technical Service for Charging Stations
When choosing an EV charging solution, product quality and price are only part of the story. Long-term, stable, and professional after-sales technical service is the key to ensuring continuous operation, reducing downtime, and maximizing return on investment for charging stations.
Initial support for charging station services
The after-sales technical service team of charging piles will conduct on-site surveys, customize exclusive power access plans and layout designs according to your scenario and usage area. Before the official operation of the charging station, professional engineers will conduct final debugging for each charging pile on site to avoid potential hidden dangers.
Mid-term service support for charging stations
During the mid-operation stage, the Charging-cube after-sales technical team conducts regular charging station inspections.
Before severe weather, during holidays and peak charging periods, the team focuses on checking potential risks such as aging charging cables, the operation of the cooling system, and the effectiveness of over-temperature protection.
This allows us to identify and eliminate safety hazards in advance, ensuring the secure and stable operation of the charging equipment.
In the charging pile industry, equipment is only a foundation; the key lies in whether the after-sales technical service can keep up. With the tenet of “Professionalism, Efficiency and Peace of Mind”, our after-sales technical support is committed to guarding every charging pile with full-cycle services and protecting every bit of your revenue.
After-Sales Technical Service
Provide systematic backend operation guidance and training to assist operators in independently understanding and managing real-time charging data.Troubleshoot and resolve functional module issues to ensure stable operation of forms, messages, online inquiries, payment processes, and EV charger–related services.
Cooperate with Charging-cube and lay a solid foundation for your operation with high-quality after-sales technical services.